A: We recommend tipping 2 buckets of water into the tank through the top of the bowl. The smell comes from the tank being aerated after servicing. It will pass quickly if you place some water in the tank.
A: Have you checked if there is water in the flush tank? The water tank fill point is located in different locations depending on the brand and model of unit. All water fill points are located inside the unit under either a white or black screw cap with the wording “Fresh water fill here” sticker. DO NOT over fill the water tank. Leave water 50mm down from top of tank.
A: Only if it is accessible by truck or if you have a gate wider than 1200mm. We can trolley the unit in but there CANNOT be any steps. Unit CANNOT be placed any more than 30L/M away from point of drop off as we will need to pump it out to remove it off site.
A: It is the hirer’s responsibility to arrange their own contractor to connect the unit to the legal point of discharge and water on site. It is also the hirer’s responsibility to have the unit disconnected from the sewer and water prior to the unit being removed off site.
A: Depending on which power company is used – the turn around for power pole delivery & installation including connection and inspection is approximately 20 working days, so ensure you allow plenty of time.
A: Our tarps are solely made for use on rooftops to ensure waterproofing. They are heavy duty and cannot be used for events or as a marquee. They need to be properly mounted so the weight is evenly distributed.
A: Turn just the hot water tap on. If still no hot water, go to the rear of the unit and kink the water hose for 3 seconds then un-kink the hose. You should hear the unit make a clicking sound for about 5 seconds. If the unit does not ignite, repeat the process 4 or 5 times.
A. Once the quote acceptance has been completed in full and returned to our office, please contact one of our staff members who will happily make a booking for you. Please note that we can be booked out 2-7 workings days in advance, so we recommend getting in early.
“Authorised Waste” means any waste not including free-flowing liquid, viscous materials, asbestos, materials containing asbestos, contaminated waste, putrescible (food) waste, chemicals, wet paint, tyres, gas bottles containing any gas, medical waste or any prohibited substances defined by the Dangerous Goods Act 1985.
General household waste, garage clean ups and internal building waste are all considered light waste. Components including bricks concrete and/or soil and any combination including these items are likely to make the bin heavy.
Talk with us on 1300 132 731 if you are unsure – often a small amount of the heavy materials will be ok for a light bin booking.
If the bin is not within your boundary line e.g. on the nature strip or the road then a permit and an additional cost will be required. All councils have different charges – if required, we arrange the permit for you and the charge will be added to the cost of the bin.
Additional Charges 1. All prices quoted include GST 2. Mattresses (and bases) and couches are $25 per item extra 3. Car tyres - $10 each, Truck tyres up to 1200mm - $30 each 4. Gas Bottles (no gas) – 9kg or smaller $10 each, larger $20 each